PRIVACY POLICY

 1. Data Controller Identification

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights, users are hereby informed that the personal data collected through the website www.mainbeste.com will be processed by:

Data Controller: Mainbeste Wellness S.L.
VAT Number: ESB75715375
Address: Paseo de la Castellana 81, 28046, Madrid, España
Contact Mail: info@mainbeste.com

Mainbeste Wellness S.L. (hereinafter, Mainbeste) is fully committed to ensuring the confidentiality, integrity, and security of the personal data of its users and clients.

2. Purpose of Processing and Categories of Data

The personal data provided by the user may be processed for the following purposes:

  1. Handling enquiries or requests for information submitted through contact forms, email, or social media channels.
  2. Processing orders, payments, and deliveries made through the online store, as well as managing returns, claims, or incidents.
  3. Customer service and after-sales support.
  4. Management of registered user accounts.
  5. Sending commercial and promotional communications, provided that the user has given their explicit consent.
  6. Improving the browsing experience and performing statistical analysis of website usage through cookies and analytical tools.
  7. Managing applications or recruitment processes, where curricula vitae or related forms are submitted.

The data collected may include: first name, last name, postal address, telephone number, email address, payment details, shipping information, IP address, and technical data relating to the device or browser used.

3. Lawful Basis for Processing

The processing of personal data is based on the following lawful grounds:

  • The explicit consent of the data subject for the sending of communications or the use of cookies.
  • The performance of a contract, in the case of purchases or requested services.
  • Compliance with legal obligations, including tax and accounting requirements.
  • Mainbeste’s legitimate interest in improving its services, customer care, and fraud prevention.

4. Data Retention

Personal data will be retained for the following periods:

  • Customer and billing data: retained for six (6) years in accordance with tax and accounting obligations.
  • Contact or subscription data: retained until the user requests deletion or withdraws consent.
  • Applications or curricula vitae: retained for twelve (12) months from the date of receipt.
  • Analytical or technical data: retained in accordance with the periods established in the Cookies Policy.

Once the applicable retention periods have elapsed, the data will be securely deleted or anonymised.

5. Data Recipients and Data Disclosure

Mainbeste does not transfer personal data to third parties, except where required by law or where necessary for the performance of a contract or the provision of a service.
The following data processors may have access to personal data, under data processing agreements entered into in accordance with Article 28 of the GDPR:

  • Web hosting and infrastructure services (e.g. Hostinger).
  • Secure payment gateways, such as Stripe, PayPal or Redsys, as applicable.
  • Courier and logistics services for order delivery.
  • Email marketing or CRM platforms, such as Mailchimp, MailerLite or Holded, as applicable.
  • Analytical tools (e.g. Google Analytics), with anonymised data.

In all cases, confidentiality is guaranteed and strict compliance with applicable data protection regulations is ensured.

6. International Data Transfers

Where any service provider is located outside the European Economic Area (EEA), Mainbeste ensures that personal data is processed in accordance with the Standard Contractual Clauses approved by the European Commission or within countries subject to an adequacy decision, pursuant to Articles 45 and 46 of the GDPR.

7. Data Subject Rights

The user may exercise the following rights at any time:

  • Access to their personal data.
  • Rectification of inaccurate or incomplete data.
  • Erasure of data (“right to be forgotten”).
  • Objection to or restriction of processing.
  • Data portability to another data controller.

To exercise these rights, the user must submit a written request to info@mainbeste.com, specifying the right they wish to exercise and enclosing a copy of a valid identification document.

Where the user considers that their rights have been infringed, they may lodge a complaint with the Agencia Española de Protección de Datos (AEPD) via its official website.

8. Security Measures

Mainbeste has implemented the necessary technical and organisational measures to ensure the security and confidentiality of personal data, preventing loss, alteration, unauthorised access, or disclosure.
These measures include, among others, restricted access protocols, encrypted communications, and preventive monitoring systems.

9. Processing of Minors’ Data

Mainbeste does not direct its services to individuals under the age of sixteen (16).
Should the unintentional processing of personal data relating to a minor be detected, such data will be immediately deleted.

10. Profiling and Automated Decision-Making

Basic segmentation activities may be carried out (for example, based on customer category or purchase history) for the purpose of personalising offers and communications.
Under no circumstances will automated decisions producing legal effects or similarly significant effects on the user be adopted.

11. Cookies and Web Analytics

This website uses first-party and third-party cookies for technical, analytical, and advertising purposes.
Users may obtain full information regarding their use and configure their preferences in Mainbeste Cookies Policy.

12. Amendments to the Policy

Mainbeste reserves the right to amend this Privacy Policy in order to adapt it to regulatory, technical, or operational changes affecting the website.
Any material changes will be communicated through a visible notice on the website or by email, where appropriate.

13. Date of Last Update

This Privacy Policy was last updated on 21 November 2025.

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Returns

You have 30 days from delivery to request a return.

To be eligible, the item must:

  • Be unused
  • In perfect condition
  • In its original packaging

Important
Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect items.

Shipping

Free shipping in most European countries.

Delivery times

  • Spain & Portugal: 2–3 business days
  • Europe: 3–5 business days

Orders are prepared within 24–48 hours.
All shipments include tracking.

Premium Quality

Each piece is developed under defined quality standards, with consistency across design, construction, and finish.

The result is a garment conceived to endure over time, both in use and in presence.

Secure Payments

Transactions are processed through verified and secure payment systems.

Each operation takes place within a controlled and reliable environment.

Premium Delivery

Each order is carefully prepared to ensure it arrives in optimal condition.

The logistics process is managed with attention to preserve the integrity of the product at every stage.

Easy Returns

The return process is clear and straightforward.

We aim to offer a flexible, transparent, and seamless experience.

Order Tracking

You can track your order in real time throughout the entire delivery process.

We ensure full visibility from dispatch to final delivery.

Selective Production

We collaborate with selected workshops chosen for their technical precision and consistency in processes.

Each piece is developed under defined criteria to ensure a result aligned with the brand’s standards.

Certificate of Authenticity

Each product includes a physical certificate enabling authenticity verification through a QR code.

This system connects the piece to its model and its registered record within the MAINBESTE universe.

European Design

Each piece is conceived under a contemporary European vision, where aesthetics, functionality, and coherence are part of a unified design approach.

The objective is clear: to create products that integrate naturally into everyday life and retain their value over time.