RETURNS

Our return process is designed to remain simple, transparent and aligned with the Mainbeste experience.

Return Period

You have 30 calendar days from receiving your order to request a return.

To be eligible for a return, the item must:

  • Retain its original tags and packaging,
  • Show no signs of use or washing,
  • Remain in good condition.

How to Request a Return

To request a return, please access your Mainbeste account and submit a return request from your order history.

If you experience any issues accessing your account, you may also contact us. Our team will review the request and provide the necessary instructions to complete the return process.

Refunds

Once the return has been received and approved, the refund will be processed using the same payment method used for the original purchase.

The estimated processing time is 7 to 14 business days.

Defective Products or Issues

If you receive an incorrect or defective product, please contact us within the first 72 hours after delivery by emailing: info@mainbeste.com

In these cases, Mainbeste will cover any costs associated with the return or replacement of the product.

Additional Information

Shipping costs associated with returns are the responsibility of the customer, except in cases of errors or defects attributable to Mainbeste.

For more legal information, please refer to our Terms and Conditions.

SHIPPING

You have 30 calendar days after delivery to request a return.

Shipping
CONTACT

If yout have further quesions, our team is available worldwide.

Contact
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Returns

You have 30 days from delivery to request a return.

To be eligible, the item must:

  • Be unused
  • In perfect condition
  • In its original packaging

Important
Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect items.

Shipping

Free shipping in most European countries.

Delivery times

  • Spain & Portugal: 2–3 business days
  • Europe: 3–5 business days

Orders are prepared within 24–48 hours.
All shipments include tracking.

Premium Quality

Each piece is developed under defined quality standards, with consistency across design, construction, and finish.

The result is a garment conceived to endure over time, both in use and in presence.

Secure Payments

Transactions are processed through verified and secure payment systems.

Each operation takes place within a controlled and reliable environment.

Premium Delivery

Each order is carefully prepared to ensure it arrives in optimal condition.

The logistics process is managed with attention to preserve the integrity of the product at every stage.

Easy Returns

The return process is clear and straightforward.

We aim to offer a flexible, transparent, and seamless experience.

Order Tracking

You can track your order in real time throughout the entire delivery process.

We ensure full visibility from dispatch to final delivery.

Selective Production

We collaborate with selected workshops chosen for their technical precision and consistency in processes.

Each piece is developed under defined criteria to ensure a result aligned with the brand’s standards.

Certificate of Authenticity

Each product includes a physical certificate enabling authenticity verification through a QR code.

This system connects the piece to its model and its registered record within the MAINBESTE universe.

European Design

Each piece is conceived under a contemporary European vision, where aesthetics, functionality, and coherence are part of a unified design approach.

The objective is clear: to create products that integrate naturally into everyday life and retain their value over time.